YOUR RESPONSIBILITIES

Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls

Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation

Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities

Manage and prioritize technical cases according to customer impact and defined Service Level Agreements

Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues

Collaborate with internal teams to improve troubleshooting procedures and service quality

YOUR QUALIFICATIONS & SKILLS

Technical education or relevant experience in technical support, maintenance, field service, or a comparable technical role
Strong troubleshooting, analytical, and problem-solving skills.
Clear written and verbal communication skills, with the ability to guide technicians remotely
Ability to manage multiple priorities and remain effective in a fast-paced, time-sensitive environment
Customer-focused, proactive, and structured approach to work
Ability to work independently and within an international team
Availability to work in a 24/7 shift-based support organization, including nights, weekends, and public holidays
Experience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology is considered an advantage
Professional fluency in English and either German or French is mandatory

OUR COMMITMENT

Innovative work environment in a young, dynamic team
High-tech projects in the future-proof sector of e-mobility
Opportunities for advancement in a growing company
A wide range of further training opportunities
Total compensation starting from € 38,000 gross per year, including a 20% variable bonus based on goal achievement
Additional company benefits

The compensation indicated represents the total compensation for this role. Final compensation may vary based on the candidate's experience, qualifications, skills, and the scope of responsibilities. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation may be adjusted accordingly, taking into account local market conditions and internal compensation frameworks.

SHAPING THE FUTURE, TOGETHER!

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

Are you a motivated and ambitious person who finds it stimulating to take on responsibility? Do you enjoy seeing the direct impact of your work on the final product? Then you are the person we are looking for. We are a fast-growing company where innovation and technology come together to develop cutting-edge solutions. We offer our teams ever-new and stimulating challenges, value talent, and recognize achievements.

Here, your contribution truly makes a difference: your skills are appreciated and your work helps shape the future. Join our team and grow with us!

The position is open to individuals of any gender, sexual orientation, age, ethnicity, nationality, and religious belief. We operate in full compliance with the principles of diversity, inclusion, equity, and non-discrimination, in accordance with Legislative Decree No. 198/2006.

Technical Support Agent (m/f/d)

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