Senior IT/Ops Lead (SRE) — Global SaaS Reliability in Milano, Italia

ToolsGroup is seeking a Senior IT Service Operations Lead to drive hands-on IT service delivery and operations in a fast-paced international SaaS environment. You will oversee incident, change, and problem management, ensuring high availability and timely resolutions for internal users and SaaS customers.

You will lead a small IT/Ops team, mentor engineers, and promote reliability through infrastructure-as-code, CI/CD, and automation.