Operations Analyst Intern in Milano, Italia

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION

You'll play a key role in managing courier operations in one of the Italian macro-regions. Working at the intersection of data analysis, process improvement, and courier experience, you will build the processes and insights that keep our platform optimal for couriers, users, and partners.

THE JOURNEY

• Process Optimization: Partner with the Operations Manager to implement improvements that streamline operations and enhance the Glover experience.

• Data Analysis & Reporting: Analyze key performance indicators (KPIs) and create insightful reports that track operational health and provide visibility into performance.

• Operational Excellence: Plan and execute initiatives that improve KPIs and optimize operations to deliver a better experience for Glovers and stakeholders.

• Innovative Problem-Solving: Proactively suggest creative solutions that drive fundamental improvements in operational processes.

• Point of Contact for Glovers: Be a supportive contact point for Glovers, helping them navigate issues related to app functionality, payments, and compliance.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

• A strong academic background in a quantitative field (Engineering, Economics, Mathematics, Statistics, or similar).

• A proactive attitude with a hands-on approach — you don’t wait for instructions, you make things happen.

• Passionate about problem-solving and data — digging into root causes is your thing.

• Advanced Excel and SQL skills, and confident working with data sets to extract insights and build reports.

• Experience with data visualization tools (Tableau, Looker, Google Data Studio, etc.) is a strong plus.

• You’re empathetic, inclusive, and hands-on: you understand both systems and people.

• Full professional proficiency in Italian and English.

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:

• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here .

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?