Caricamento descrizione…

Onsite Support Services in Veneto, Italia - Jobeax

Onsite Support Services in Veneto, Italia is listed on Jobeax. Browse 80,000+ vacancies available.

Job Summary and Mission:

You will serve as an Onsite Support Services Team coordinator , joining a dynamic global team dedicated to delivering world-class IT solutions and support. In this role, you will cater to the technology needs of a leading American multinational corporation specializing in heating, ventilation, and air conditioning (HVAC), refrigeration, and fire and security equipment , headquartered in Florida. Your work will ensure seamless operations, robust infrastructure, and exceptional service quality across diverse environments.

To empower operational excellence by providing reliable, innovative, and customer-focused IT field services that enable our client to maintain safety, comfort, and efficiency worldwide.

Summary of Key Responsibilities

The Onsite Support Services Engineer plays a critical role within the team, actively collaborating with colleagues to share knowledge, resolve complex issues, and contribute to projects. This position requires the ability to assess priorities based on business impact, deadlines, and associated risks, ensuring timely and effective delivery of infrastructure solutions that support organizational objectives.

Position responsibilities:

Act as the single point of contact for IT and OT support across manufacturing, network, applications, HMI connectivity, printers, scanners, and cybersecurity.
Coordinate with project staff and other service providers to ensure seamless connectivity to customer’s network, including LAN access, email replication, and server applications.
Perform hardware installation and configuration for IT and OT equipment.
Adhere to Incident Management and Request Fulfillment processes.
Investigate, diagnose, and resolve Level 2 incidents; escalate unresolved issues as per SLA.
Track and report incident status, ensuring timely communication and resolution.
Execute Install, Move, Add, Change (IMAC) requests, including pre-work, installation, testing, and user orientation.
Maintain accurate asset inventory in CMDB, perform audits, and manage lifecycle activities from procurement to disposal.
Conduct daily stand-ups, weekly reviews, and quarterly audits for compliance and continuous improvement.
Provide KPI tracking, CSI plans, and monthly trend analysis using AI-driven analytics.
Deliver hands-on support for LAN/Wi-Fi infrastructure, server rooms, and data center operations.
Troubleshoot network-attached and locally attached devices, handheld devices, and shop floor equipment.
Ensure adherence to Customer’s security, compliance, and safety guidelines, including PPE requirements.
Provide training and maintain compliance reports.
Manage Azure AD objects, including creation, modification, troubleshooting, and periodic audits.

Education

Bachelor’s degree, or at least 3 years of relevant working experience as Field Services Engineer

Required Skills, Knowledge & Abilities

Technical Expertise
Strong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices.
Proficiency in LAN/Wi-Fi diagnostics, server operations, and hardware/software installation.
Familiarity with Active Directory and Azure AD object management.
Process & Governance
Knowledge of ITIL processes (Incident, Request, Change, Knowledge Management).
Experience with CMDB tools (preferably ServiceNow) and asset lifecycle management.
Analytical & Automation
Ability to leverage analytics and automation tools for proactive support and trend analysis.
Competence in identifying process inefficiencies and implementing improvements.
Communication & Collaboration
Strong coordination skills with cross-functional teams, OEMs, and third-party vendors.
Effective reporting and documentation capabilities.
Compliance & Safety
Understanding of security protocols, compliance standards, and factory safety requirements.
Preferred Qualifications
Experience in manufacturing IT environments.
Familiarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems.

Beneficial Skills, Knowledge & Abilities (Good To Have)

Knowledge of/experience with Cisco Meraki
Knowledge of/experience with Amazon Web Services (AWS)
Service Now ticketing tool experience
Manufacturing domain experience

Candidati all'offerta

Offerte simili

Altre offerte simili

Avaso Technology Solutions

Information Technology Support Specialist

1 giorno fa

Remoto
Ibrido
In sede

... experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking an experienced Onsite Support field Engineer to join our team in Location: Bolzona, Italy The successful candidate will provide technical support, troubleshooting, and IT assistance ...

Italy, Bolzano

VHR Global Technical Recruitment

Onsite Recruiter

5 giorni fa

In sede
Contratto

29.000 € - 34.000 €

... received. •Local presence and support to our Clients and candidates to provide assistance and solve problems •Provide a friendly face on the ground who can support candidates with work related and any personal issues. •General administration duties •Provide general support assistance to our Client as and when required ...

Italy, Roma

Aizoon

IT Incident & Problem Lead - Banking IT Ops (1 Day Onsite)

13 giorni fa

In sede

... Divisione Finance, operante presso un importante cliente in ambito bancario. La risorsa coordinerà la gestione degli incidenti lungo tutto il ciclo di vita, valuterà priorità e impatti, attiverà il processo di Incident Management e supporterà troubleshooting infrastrutturale e applicativo con strumenti di osservabilità.

Italy, Milano

AL7935 GRID Solutions S.p.A.

Onsite HR People Partner: Lead Culture & Local HR

13 giorni fa

In sede

GE Vernova in Italy seeks an HR People Partner to empower leaders and support employees with local HR topics on-site. You will coach leaders, drive the employee experience, and ensure compliance with Italian laws and company policies while collaborating with COEs and HR peers. Responsibilities include handling employee ...

Italy, Sesto San Giovanni

Exprivia

Service Support M/F

Oggi

€26k EUR - €34k EUR

Chi stiamo cercando? Per la Digital Factory E-Health & Smart City stiamo ricercando la figura di una/un service support. La figura selezionata seguirà le attività di clienti in ambito sanitario, con funzione SPOC tra i vari stakeholders. Si occuperà principalmente di: - Attività di analisi e nella mappatura dei processi ...

Italy

Midea Italia

Service Technical Support HVAC

1 giorno fa

35.000 € - 50.000 €

... impatto sulla qualità del servizio, che combina technical troubleshooting, service performance, product quality e technical training . COSA FARAI - Fornirai supporto tecnico telefonico alla rete dei Centri di Assistenza, supportandola nella diagnosi e risoluzione delle problematiche; - Controllerai e validerai gli interventi ...

Italy, Milano

onOffice Italia

Support / Customer Support Manager (m/f/d)

13 giorni fa

Ibrido
In sede
Tempo pieno
Contratto

€24k EUR - €30k EUR / year

Support / Customer Support Manager (m/f/d) Full-time | Turin | Salary: €24,000 – €30,000 / year Empower real estate professionals with reliable software solutions. Real estate processes demand clarity, speed, and dependable technology. As a Customer Support Manager at onOffice in Turin, you will be the direct line of support ...

Italy, Piemonte

Oe International AG

Customer Sales Service & Administration Support

Oggi

Remoto
Ibrido
Part-time
Contratto

... fino alla risoluzione; - Customer service commerciale e supporto diretto ai clienti attivi; - Gestione anagrafiche clienti, listini e condizioni commerciali; - Supporto nella gestione di accordi commerciali, premi e promozioni; - Supporto operativo alla rete vendita e agli agenti; - Presidio attivo dei clienti anche tramite ...

Italy, Torino

Exprivia

Service Support In Ambito Network Operations M/F

2 giorni fa

€28k EUR - €39k EUR

... preferenziale l'esperienza su apparati IP quali NE40E, CX600, ME60 (Huawei) La posizione è aperta sulle nostre sedi di Milano e Roma. Range retributivo: Service Support – Associate – RAL minima 28.000,00 € - RAL massima: 34.000,00 € Service Support – Professional – RAL minima 28.000,00 € - RAL massima: 39.000,00 € La determinazione ...

Italy, Torino

Nuovenergie

Sales Support

5 giorni fa

28k - 30k / month

Siamo alla ricerca di una figura di Sales Support esperta e motivata che si unisca al nostro team Responsabilità principali Analisi e redazione procedure backoffice rete vendita On-boarding agenti, seguendo tutte le fasi necessarie per l’inizio delle attività degli stessi, sia in termini operativi che organizzativi Aggiornamento ...

Italy, Milano

LHH

Junior Technical Support

Oggi

... Technical Support Specialist - HVAC Responsabilità La figura si occuperà delle seguenti attività: - Gestione Ticket: Prendere in carico e gestire le richieste di supporto tecnico attraverso la piattaforma aziendale di ticketing, imparando a prioritizzare e risolvere le problematiche. - Assistenza Tecnica: Fornire supporto da ...

Italy, Milano

Alstom

Operation Manager Support

Oggi

Contratto

43.400 € - 57.800 €

Req ID:515171At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues ...

Italy, Savigliano

Guttadauro

ICT Support

1 giorno fa

Remoto
Tempo pieno

28k - 32k

... S.r.l., azienda leader nel settore dell’Information Technology e nello sviluppo e fornitura di sistemi gestionali/ERP , Top Partner ERP Zucchetti, ricerca un ICT Support. La risorsa, seguita direttamente dal reparto sistemistico, si occuperà della gestione di servizi finalizzati all’assistenza telefonica, del supporto e della ...

Italy, Cassano Magnago

Timenet SpA

Network Support Engineer

1 giorno fa

27.000 € - 35.000 €

Siamo alla ricerca di una persona da inserire nell'area tecnica con il ruolo di Network Support Engineer per la sede di Padova. Se sei curiosa/o, hai una buona base tecnica in ambito networking e la voglia di consolidare le tue competenze in un contesto strutturato e stimolante, questa potrebbe essere la tua prossima opportunità. ...

Italy, Padoa

North Sails Apparel

Information Technology Support Manager

1 giorno fa

In sede
Tempo pieno

... Review requests, prepare devices, arrange access to PLM/Finance platforms, and execute timely offboarding for leavers (account provisioning managed via Shared Services). - Support Ownership: Monitor the local queue managed by Sri Lanka Shared Services (SuperOps), follow up on escalations, and maintain high support quality ...

Italy

Stanley Black & Decker, Inc.

End User Support Specialist

2 giorni fa

€27k EUR - €48k EUR

... meccaniche, macchinari e veicoli a motore. Attività previste : - Sarai direttamente responsabile di tutte le attività dimostrative e/o legate al prodotto, per supportare venditori e agenti nell’incrementare i risultati di rivendita dei distributori (ferramenta, utensilerie, rivendite di materiale elettrico, edile termo-sanitario). ...

Italy

Jet HR

Customer Support - Payroll Specialist

3 giorni fa

24.000 € - 35.000 €

... migliore. - Playbook . Sei il secondo hire del team, avrai tantissima autonomia e non erediterai un playbook. Starà a te capire cosa è meglio costruire per supportare i clienti, e come implementarlo. - Risolvi al primo contatto . Il tuo obiettivo non sarà smistare la richiesta a chi ne sa di più - dovrai essere tu quella ...

Italy, Firenze

Arval BNP Paribas Group

Internship - Sales support RETAIL

13 giorni fa

Tempo pieno

70k - 264k

... specifico, ti occuperai di fornire supporto amministrativo e consulenziale alla struttura con l’obiettivo di garantire le soluzioni richieste. Nello specifico, supporterai l’area commerciale nelle seguenti attività: - Supporto nella gestione delle attività commerciali; - Presidio nella gestione dei prospect e clienti; - Predisposizione ...

Italy

Pietro Isnardi SRL

Marketing & Sales Support Specialist

13 giorni fa

... nostra sede di Pontedassio (IM). Mansioni principali: - Gestione e creazione di contenuti per i principali canali di comunicazione aziendale. - Pianificazione e supporto a newsletter, campagne DEM e materiale promozionale. - Supporto al Sales Director nella preparazione di offerte, listini e inserimento dati in ERP aziendale. ...

Italy

TECEZE

IT Support Engineer Italian

13 giorni fa

Remoto
Ibrido
In sede

L2 IT Support Engineer Location: Rome, Italy Experience: 3–5 years È pronto/a a candidarsi? Si assicuri di aver compreso tutte le responsabilità e i compiti associati a questo ruolo prima di procedere. Role Overview We are looking for an L2 IT Support Engineer to provide onsite IT and data center support at the Italian ...

Italy, Latina