IM Transcend - Program Manager, Signavio in Italia

Johnson & Johnson seeks an experienced Program Manager to lead the deployment, support, and adoption of Signavio process management software across a global business transformation initiative. The hybrid role combines technical delivery, vendor management, process governance, and change management to drive organizational process excellence.

Responsibilities

• Lead end-to-end Signavio deployment including configuration, integrations, testing, and post-go-live support
• Own production stability and day-to-day support model with incident management and SLA tracking
• Design platform governance, roles, and lifecycle processes in partnership with process owners and IT teams
• Configure integrations with core systems and manage vendor relationship with Signavio
• Develop training programs, adoption materials, and user enablement resources; supervise support teams

Requirements

• 8+ years relevant work experience; 5+ years leading SaaS deployment and support programs
• Hands-on experience with Signavio or comparable business process management tools
• Strong technical knowledge of APIs, integrations, identity/access controls, and enterprise architecture
• Expertise in IT service management practices including incident and change management
• Proven ability to design governance frameworks and lead cross-functional stakeholder engagement
• Bachelor's degree or equivalent strongly preferred