Forward Deployed Engineer, Enterprise - Milan 🇮🇹 in Milano, Italia

Murphy deploys AI agents for banks starting with the most straightforward business case: voice AI for debt collection . We’ve built a fully-fledged platform designed to optimize recovery rates while maintaining respectful and personalized communication.

Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, messengers, email and SMS to maximize results while preserving trust.

We’re live with Santander, Revolut, BBVA and dozens others. We’ve proven the product in large-scale pilots with top-tier banks. And now we need to move fast to secure leadership in this $300Bn+ industry .

About the team

Collections agents only work in production when someone owns the build in detail. Each one handles regulated conversations, sensitive customer situations and payment outcomes, and has to behave correctly every time.

Forward Deployed Engineers own that build. They turn a customer's collections strategy, policies and systems into a working agent, prove it in a POC, and take it to full production. They work with Account Executives during the sale, with Deployment Strategists after go-live, and with Product and Engineering to make the platform better with every deployment.

About the role

As a Forward Deployed Engineer, you own the technical execution of AI agent builds for our enterprise customers, mainly banks and large lenders. You scope with the customer's technical and operations leads, design the agent, build and test it, and launch it on their systems. After launch, you own the agent's performance: you analyze production data, explain results to the customer, and decide what to change in the agent and the contact strategy. Each deployment should leave behind patterns, tools and tests that make the next one faster.

You'll be based in Milan and lead enterprise deployments for banks and large lenders in Italy.

In this role, you will

• Own end-to-end delivery of enterprise agent builds, from POC scoping through implementation, evaluation and production launch.

• Define the agent operating procedures (actions, guardrails, escalations) with the customer, and turn them into agent behavior.

• Design and engineer the prompt and agent logic that drives identification, negotiation and payment conversations, across languages and channels.

• Configure Murphy to fit each client’s needs on how and when to reach debtors: call windows, retry and frequency rules within each country's regulations, channel mix (voice, SMS, RCS, WhatsApp), payment links and hand-offs to human agents.

• Build evaluation and simulation harnesses, plus regression tests against real call outcomes, to catch errors and drift before customers do.

• Build, validate and maintain integrations with customer systems: core banking, collections platforms, data pipelines, telephony.

• Diagnose failures from transcripts, traces and logs, find the root cause, and fix it in the agent or flag it to Engineering.

• Analyze production performance (contact rates, promises, payments, funnel) with SQL and dashboards, explain changes to the customer, and turn findings into agent or strategy improvements.

• Work with senior technical and operations stakeholders at the customer to define success metrics and deliver against timelines.

• Support Account Executives with technical discovery and demos for strategic deals.

• Turn recurring lessons into reusable templates and playbooks, and help train newer FDEs.

Your background looks something like this

• 5+ years in a technical customer-facing role: forward deployed engineering, solutions engineering, implementation engineering, technical consulting or technical product management.

• You write code and SQL, work with APIs and build integrations end to end.

• Hands-on experience building with LLMs: prompting, evals, guardrails, harnesses, tool use.

• You've delivered production systems for enterprise customers that needed structured testing and iteration.

• You explain technical decisions clearly to senior stakeholders and turn requirements into a delivery plan.

• You're comfortable in fast-moving, ambiguous situations where you shape the solution as much as you build it.

• Native-level Italian and fluent English.

Even better if you have

• Experience in banking, lending or collections, or with regulated customer communications.

• Voice AI or telephony experience.

• A Computer Science, Engineering or Math degree, or equivalent experience.

What we offer

Competitive salary , based on your skills, experience and impact.

Stock options : Because we all build Murphy together – you'll own a piece of what we’re creating.

Impact : Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up.

Learning : Continuous development through trainings, knowledge-sharing, and exposure to other top-tier startups in our ecosystem.

Hybrid & Flexible : Our default setup is hybrid – 3 days a week at our office in Milan and 2 days of remote work. But if there’s one thing that defines us, it’s flexibility: we trust you to organize your time and space in the way that helps you do your best work.

Our Process

1️⃣ First Interview – Getting to Know You
A conversation with a future teammate who’s excited to find a new colleague. We’ll talk about your story, what drives you, and what you’re looking for next—no trick questions, just a genuine exchange.

2️⃣ Second Interview – Deep Dive
You’ll meet the Hiring Manager and potentially another team member. This is a more technical discussion where we explore your skills in detail, walk through real scenarios, and answer any questions you might have about the role.

3️⃣ Tech Assessment or Business Case
A practical exercise to see how you approach challenges similar to those you’d tackle at Murphy. You’ll have time to reflect and showcase your thinking—no rush, no surprises.

4️⃣ Call with the Founders
Our founders meet every team member and it’s a great opportunity for you to learn about the company and its direction.

To learn more about how we hire and what to expect at every step, feel free to explore our Hiring Guide ! 

We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.