Customer Service Operator in Casella, Italia

As a Customer Service Operator (1-Year Fixed-Term Contract), you will be the primary point of contact for our customers, ensuring a seamless end-to-end order management experience. Reporting to the Customer Services Coordinator, you will play a key role in building strong customer relationships, managing orders from receipt to delivery, and collaborating across multiple functions to deliver an outstanding customer experience.

This position is offered on a 12-month fixed-term contract. The role is based at our production site in Casella (GE), Italy.

WHO ARE WE

At Aliaxis, we design innovative, reliable, and sustainable solutions for fluid and energy management. Our pipe and fitting systems work seamlessly behind the scenes — delivering peace of mind to customers and end users across the globe. With operations in over 40 countries, we tackle the most complex challenges in the building, infrastructure, industrial, electrical, and agriculture sectors. But what truly drives us is our people. Our 15,000 employees bring the expertise, passion, and dedication that power everything we do. Together, we make life flow — and we're looking for talented individuals to join us on that journey.

WHAT WE'RE WORKING TOWARDS

We're offering a unique opportunity to join a global Belgian company with an international and collaborative culture. Aliaxis is focused on reinforcing our operational foundations and building the agility needed to capture future growth opportunities. Through our Horizon 2030 strategy, we're evolving into a more disciplined, high-performing global Group, and we're looking for talented people who want to contribute to this long-term strategic journey.

ABOUT THE ROLE

In this role, you will be responsible for managing customer interactions and coordinating the order fulfillment process for the domestic market. Working closely with Supply Chain, Logistics, Warehouse, Sales, and Finance teams, you will ensure customers receive accurate information, timely deliveries, and high-quality service while contributing to process improvements and operational excellence.

WHAT YOU WILL DO

• Act as the first point of contact for customers, managing inquiries related to orders, deliveries, product availability, inventory, and backorders.
• Manage customer orders from receipt through delivery, ensuring accuracy and timely fulfillment.
• Coordinate closely with Planning, Transport, Warehouse, and Sales teams to ensure an excellent customer experience.
• Maintain accurate customer and order data within ERP systems.
• Monitor order status and proactively communicate updates to customers and stakeholders.
• Handle customer complaints, returns, and issue resolution in compliance with company procedures.
• Prepare and analyze reports to support service performance monitoring and KPI tracking.
• Identify trends, risks, and opportunities for process improvement.
• Collaborate with cross-functional teams including Supply Chain, Sales, Finance, Transport Management, and Warehouse Operations.
• Contribute to continuous improvement initiatives aimed at enhancing service quality and operational efficiency.

ABOUT YOU

• Previous experience in Customer Service, Order Management, Supply Chain, or a similar customer-facing role.
• Strong customer-centric mindset with a professional and solution-oriented approach.
• Experience working with ERP systems, preferably SAP SD, Microsoft Dynamics AX, or similar platforms.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Analytical mindset with the ability to interpret data and generate reports.
• Proactive attitude and continuous improvement mindset.
• Ability to work both independently and collaboratively within cross-functional teams.
• Fluent Italian and good English language skills.
• Knowledge of an additional European language is considered a plus.

WHAT WE OFFER

We offer a gross annual salary range of €28.400 – €35.500, level range E-C according to “Gomma Plastica Industria” Italian CLA, as well as a comprehensive benefits package including:

• Annual Bonus Plan
• Hybrid working flexibility according to company needs
• Opportunity to join a leading international industrial group
• Exposure to a dynamic and collaborative Supply Chain environment
• Professional development and continuous learning opportunities
• Collaboration with cross-functional teams across the organization
• Inclusive and supportive working environment
• Opportunity to contribute directly to customer satisfaction and operational excellence
• Competitive compensation and benefits package

The pay range above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data.

ABOUT OUR WORKPLACE

Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are guided by our behaviours— We Care, We Dare, We Deliver! These reflect what we expect from each other and what you can expect from us: a culture that looks after its people, encourages you to challenge and improve, and gives you the space to make a real contribution.

HOW WE WELCOME YOU

For us, equity and belonging start already at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.

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At Aliaxis, we design sustainable, easy to install, and innovative solutions to address the world’s water challenges and accelerate the transition to clean energy. Thanks to our 15,000+ employees in over 40 countries, our pipes and fitting systems meet our customers’ most demanding needs for the building, infrastructure, industrial and agriculture sectors.

Read more about us

Aliaxis’ Purpose

Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term. By 2025, we will be focusing on the areas where we can create the biggest impact: on carbon reduction in our plants and on increasing the share of recycled content in our products. In conjunction, we will continue to develop more and better water solutions for society as a whole. We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for: We Dare to challenge the status quo, to innovate and to learn fast, We Care for the environment, our customers and each other, We Deliver by taking accountability for our decisions and actions.