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We’re building the AI customer support layer for e-commerce.

Every day, support teams spend thousands of hours answering the same questions: Which product should I choose? Can I change my delivery address?

That work no longer needs to be manual.

Octocom’s AI handles these interactions independently across chat, email, and phone — from order tracking and returns to product guidance, delivery questions, and order changes.

The result: faster response times, lower support costs, and a better customer experience.

Join us now and help build one of Europe’s fastest-growing AI startups.

You’ll own Octocom’s expansion into Italy.

This is not a traditional Account Executive role where you inherit an existing pipeline and sales playbook. You’ll effectively be the founding commercial person for the Italian market — winning customers, building local relationships and partnerships, and figuring out how we scale from there.

You’ll work directly with the founders and have significant ownership over our Italian go-to-market strategy.

Build pipeline from scratch: identify and contact high-potential Italian e-commerce companies, start conversations, and create qualified opportunities.
Run the full sales cycle: lead discovery, demos, proposals, negotiations, and closing.
Win customers: turn opportunities into successful long-term accounts.
Build local partnerships: identify agencies, technology partners, e-commerce platforms, and other channels that can accelerate our growth.
Stay close to customers: support early onboarding, understand their needs, and bring market feedback directly into our product and strategy.
Create the Italian playbook: test different segments, messaging, channels, and sales approaches — then scale what works.

We’re looking for someone who wants to work hard, has big ambitions in life, and is excited by the opportunity to build something meaningful from the ground up. You don’t need to tick every box below — these are strong advantages, not strict requirements:

Fluent/native-level Italian and strong English.
Experience in B2B SaaS sales, business development, partnerships, or growth.
Startup experience, especially in a fast-growing or early-stage environment.
Comfortable owning the full sales cycle, from cold outbound to closing.
Able to work independently in a remote setup.

If you’re ambitious, competitive, learn fast, and want your results to have a direct impact on both the company and your own upside, we’d rather talk to you than reject you because your CV doesn’t look perfect.

Base salary: from €4,500 gross/month (€54,000/year) + uncapped recurring commission + performance bonuses.

Keep in mind that we’re open to discussing a different salary based on your skills, experience, and track record.

Commission

Because our customers pay on a subscription basis — monthly or yearly — your commission is recurring, not a one-time bonus.

If you close a customer paying €10,000/month, you earn approximately €1,000/month in recurring commission from that customer alone.

If over time you build a client portfolio worth €50,000/month, you earn approximately €5,000/month in recurring commission, on top of your base salary and performance bonuses.

There is no cap on earnings. As you close more customers and grow your portfolio, your recurring income grows with it.

This role is designed for someone who wants more than a fixed salary. You’ll effectively act as the founding commercial person for the Italian market — building it from the ground up, shaping the strategy, and growing it almost as if it were your own business, with the product, resources, and full support of the founders behind you.

If you want ownership, responsibility, and meaningful upside while helping build one of Europe’s fastest-growing AI companies, apply and let’s talk.

Customer Account Manager [Remote]

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