Role Overview

As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants on-field.

Key Responsibilities

Promote the company services by visiting clients’ premises;
Assist merchants with verification and activation processes;
Monitor and analyze portfolio performance;
Provide in-person support and consultation for existing customers;
Engage in both system-scheduled and self-initiated activities;
Ensure new merchants in the assigned portfolio complete registration;
Support existing merchants in maintaining active usage;
Escalate issues by opening cases for problems beyond their resolution scope;
Present product features and benefits to clients in a compelling manner;
Travel to meet clients and attend industry events.

Requirements

2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
Understanding of financial products / services features and advantages;
Experience in working with Customer Relationship Management (CRM) systems;
Outstanding negotiation skills;
Strong organizational and diary management skills;
Resiliency and the ability to handle objections;
The ability to deal with a diverse client base;
Computer literacy & tech mindset;
Fluent in English and Italian.

Benefits

Permanent contract via an Employer of Record (EOR).
An attractive performance-based bonus (linked to individual targets and boosted by collective goals).
A comprehensive benefits package in addition to salary (Allowances, group medical plan coverage, etc).
The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
The opportunity to work at an international fintech company with strong cultural diversity.

Client Relationship Representative (Field-Based) - Rome & Lazio

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