Stone Island, founded in 1982, is an independent and globally recognized brand of luxury apparel.

Role: Client Advisor Manager / Floor Manager (Full Time | Rome)

The Client Advisor Manager leads the store’s client experience, sales performance, and team development. The role is fully client-facing and focuses on driving sales, building long-term client relationships, and coaching the team to deliver an outstanding client experience.

Your Impact

The Day‑To‑Day

Lead by example on the sales floor, delivering an authentic client experience that reflects the brand’s values and standards.
Drive sales performance through a client‑centric mindset, actively engaging in 1‑to‑1 clienteling to build long‑term relationships with VIP and high‑value clients.
Lead, train, and coach the team to support professional growth, motivation, and the development of effective 1‑to‑1 clienteling practices.
Ensure the team is consistently informed, aligned with corporate policies, and up‑to‑date on collections, tools, and ways of working.
Champion product knowledge and storytelling, guiding the team through the collection, fabrics, and technical excellence that define the brand.
Monitor the local market and competitive landscape, staying informed about city events and competitor initiatives, and sharing insights with the City Manager and Corporate teams.
Support store operations, including administration, accounting, stock management, visual standards, and the protection of products and valuable materials in the store and stockroom.
Ensure visual excellence and full alignment with brand standards.

Qualifications

Key qualifications:

3–5 years of proven experience in fashion retail or hospitality, in sales and floor leadership or senior roles, preferably in a luxury or contemporary luxury environment.
Strong understanding of current fashion trends, market dynamics, and competitive landscape.
Proven excellence in client service, with strong interpersonal, communication, and team leadership skills.
Solid experience in visual merchandising.
Reliable, punctual, flexible, and able to adapt to changing priorities.
Fluency and sophistication in the local language; proficiency in English is required, additional languages are a plus.
Digitally aware, curious, and open to new tools and innovative ways of working.
Ability to thrive in a fast‑paced, dynamic retail environment.

Our Shared Values

Static leadership values: self‑reliance, solidarity, engineering mindset, and material obsession.

Equal Opportunity Statement

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin color, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Client Advisor Manager / Floor Manager

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